mobilebroken/nflg-mobilebroken-repository/src/main/resources/mapper/GongfuTicketMapper.xml

<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE mapper PUBLIC "-//mybatis.org//DTD Mapper 3.0//EN" "http://mybatis.org/dtd/mybatis-3-mapper.dtd">
<mapper namespace="com.nflg.mobilebroken.repository.mapper.GongfuTicketMapper">

    <sql id="searchWhereCondition">
        <if test="request.areaIds!=null">
            AND u.area_id IN
            <foreach collection="request.areaIds" item="areaId" open="(" separator="," close=")">
                #{areaId}
            </foreach>
        </if>
        <if test="request.title!=null and request.title!=''">
            AND (t.title LIKE CONCAT('%', #{request.title}, '%') OR t.no LIKE CONCAT('%', #{request.title}, '%'))
        </if>
        <if test="request.deviceNo!=null and request.deviceNo!=''">
            AND t.device_no LIKE CONCAT('%', #{request.deviceNo}, '%')
        </if>
        <if test="request.componentId!=null">
            AND t.component_id=#{request.componentId}
        </if>
        <if test="request.state!=null">
            AND t.state=#{request.state}
        </if>
        <if test="request.startTime!=null">
            AND t.create_time>=#{request.startTime}
        </if>
        <if test="request.endTime!=null">
            AND t.create_time &lt; #{request.endTime}
        </if>
        <if test="request.pendingComments==true">
            AND te.id IS NULL
        </if>
        <if test="request.pendingComments==false">
            AND te.id IS NOT NULL
        </if>
    </sql>

    <sql id="adminSearchWhereCondition">
        <where>
            t.state!=4
            <if test="!request.ticketManager">
                AND (FIND_IN_SET(#{userId},t.handle)>0 OR (t.user_platform='admin' AND t.user_id=#{userId}))
            </if>
            <if test="request.state!=null">
                AND t.state=#{request.state}
            </if>
            <if test="request.urgency!=null">
                AND t.urgency=#{request.urgency}
            </if>
            <if test="request.componentId!=null">
                AND t.component_id=#{request.componentId}
            </if>
            <if test="request.handleUserName!=null and request.handleUserName!=''">
                AND t.handle_name LIKE CONCAT('%', #{request.handleUserName}, '%')
            </if>
            <if test="request.agentCode!=null and request.agentCode!=''">
                AND d.agent_code=#{request.agentCode}
            </if>
            <if test="request.areaCode!=null and request.areaCode!=''">
                AND u.is_primary AND FIND_IN_SET(#{request.areaCode},fun_getPrimaryUserAreaCode(u.company_id))>0
            </if>
            <if test="request.question!=null and request.question!=''">
                AND t.question=#{request.question}
            </if>
            <if test="request.warrantyStatus!=null">
                AND d.warranty_state=#{request.warrantyStatus}
            </if>
            <if test="request.startTime!=null">
                AND t.create_time>=#{request.startTime}
            </if>
            <if test="request.endTime!=null">
                AND t.create_time &lt;= #{request.endTime}
            </if>
            <if test="request.title!=null and request.title!=''">
                AND (t.title LIKE CONCAT('%', #{request.title}, '%') OR t.no LIKE CONCAT('%', #{request.title}, '%'))
            </if>
            <if test="request.no!=null and request.no!=''">
                AND (t.title LIKE CONCAT('%', #{request.no}, '%') OR t.no LIKE CONCAT('%', #{request.no}, '%'))
            </if>
            <if test="request.deviceNo!=null and request.deviceNo!=''">
                AND t.device_no LIKE CONCAT('%', #{request.deviceNo}, '%')
            </if>
            <if test="request.createUserName!=null and request.createUserName!=''">
                AND d.customer_name LIKE CONCAT('%', #{request.createUserName}, '%')
            </if>
            <if test="request.key!=null and request.key!=''">
                AND (t.title LIKE CONCAT('%', #{request.key}, '%')
                or t.device_no LIKE CONCAT('%', #{request.key}, '%')
                or d.model_no LIKE CONCAT('%', #{request.key}, '%')
                or t.description LIKE CONCAT('%', #{request.key},'%')
                or p.part_name LIKE CONCAT('%', #{request.key}, '%')
                )
            </if>
        </where>
    </sql>

    <select id="searchMy" resultType="com.nflg.mobilebroken.common.pojo.vo.TicketVO">
        SELECT IF(u.is_primary,fun_getPrimaryUserArea(u.company_id),a2.`name`) AS 'areaName',IF(tf.id IS NULL, false, true) AS 'followed'
        ,IF(t.user_platform='admin',au.user_name,u.`name`) AS 'createBy',IF(LENGTH(l.language_value)>0,l.language_value,p.part_name) AS 'component',t.*
        FROM gongfu_ticket t
        LEFT JOIN app_user u ON t.user_id=u.id
        LEFT JOIN admin_user au ON t.user_id=au.id
        LEFT JOIN app_area a2 ON u.area_id=a2.id
        LEFT JOIN gongfu_ticket_follow tf ON t.id=tf.ticket_id AND tf.user_id=#{userId} AND tf.from=IF(#{from}='app',0,1)
        LEFT JOIN gongfu_ticket_evaluate te ON t.id=te.ticket_id AND t.state=2
        LEFT JOIN gongfu_device_part p ON t.component_id=p.id
        LEFT JOIN gongfu_device_part_language_data l ON p.id=l.source_id AND l.language_code=#{language}
        WHERE t.user_id=#{userId} AND t.user_platform=#{from} AND t.state!=4
        <include refid="searchWhereCondition"/>
        ORDER BY t.id DESC
    </select>

    <select id="searchFollow" resultType="com.nflg.mobilebroken.common.pojo.vo.TicketVO">
        SELECT IF(u.is_primary,fun_getPrimaryUserArea(u.company_id),a2.`name`) AS 'areaName',true AS 'followed'
        ,IF(t.user_platform='admin',au.user_name,u.`name`) AS 'createBy',true AS 'followed',t.handle,IF(LENGTH(l.language_value)>0
        ,l.language_value,p.part_name) AS 'component',t.*
        FROM gongfu_ticket t
        LEFT JOIN app_user u ON t.user_id=u.id
        LEFT JOIN admin_user au ON t.user_id=au.id
        LEFT JOIN app_area a2 ON u.area_id=a2.id
        INNER JOIN gongfu_ticket_follow tf ON t.id=tf.ticket_id AND tf.from=IF(#{from}='app',0,1)
        LEFT JOIN gongfu_ticket_evaluate te ON t.id=te.ticket_id AND t.state=2
        LEFT JOIN gongfu_device_part p ON t.component_id=p.id
        LEFT JOIN gongfu_device_part_language_data l ON p.id=l.source_id AND l.language_code=#{language}
        WHERE tf.user_id=#{userId} AND t.user_platform=#{from} AND t.state!=4
        <include refid="searchWhereCondition"/>
        ORDER BY t.id DESC
    </select>

    <select id="searchArea" resultType="com.nflg.mobilebroken.common.pojo.vo.TicketVO">
        SELECT IF(u.is_primary,fun_getPrimaryUserArea(u.company_id),a2.`name`) AS 'areaName'
        ,IF(tf.id IS NULL, false, true) AS 'followed',IF(t.user_platform='admin',au.user_name,u.`name`) AS 'createBy',IF(LENGTH(l.language_value)>0
        ,l.language_value,p.part_name) AS 'component',t.*
        FROM gongfu_ticket t
        LEFT JOIN app_user u ON t.user_id=u.id
        LEFT JOIN admin_user au ON t.user_id=au.id
        LEFT JOIN app_area a2 ON u.area_id=a2.id
        LEFT JOIN ticket_follow tf ON t.id=tf.ticket_id AND tf.user_id=#{userId} AND tf.from=IF(#{from}='app',0,1)
        LEFT JOIN ticket_evaluate te ON t.id=te.ticket_id AND t.state=2
        LEFT JOIN gongfu_device_part p ON t.component_id=p.id
        LEFT JOIN gongfu_device_part_language_data l ON p.id=l.source_id AND l.language_code=#{language}
        LEFT JOIN v_device vd ON t.device_no=vd.device_no
        WHERE t.state!=4
        <if test="isPrimary==false">
            AND FIND_IN_SET(#{companyId},u.company_id) AND vd.agent_code=#{companyCode}
        </if>
        <if test="isPrimary==true">
            AND (u.id=#{userId} OR FIND_IN_SET(u.company_id,#{companyId}))
        </if>
        <if test="isPrimary==null">
            AND t.user_platform='admin'
        </if>
        <include refid="searchWhereCondition"/>
        ORDER BY t.id DESC
    </select>

    <select id="searchFromAdmin" resultType="com.nflg.mobilebroken.common.pojo.vo.AdminTicketVO">
        SELECT t.id,t.`no`,t.title,t.state,t.urgency,p.part_name AS 'component',t.question,t.reason
        ,a1.area_name AS 'areaName','' AS 'agentAreaName',d.customer_name AS 'customerName',d.agent_name AS 'agentName'
        ,IF(t.user_platform='admin',au.user_name,u.`name`) AS 'createBy',t.device_no AS 'deviceNo',t.use_time AS 'useTime'
        ,t.create_time AS 'createTime',t.solve_time AS 'completeTime',di.name AS 'warrantyStatusDesc',d.device_type AS 'deviceType'
        ,d.model_no AS 'equipmentModel',d.shipment_date AS 'shipmentDate',IF(tf.id IS NULL, false, true) AS 'followed'
        ,auc.user_name AS 'cqm',t.update_time AS 'closeTime',auh.user_name AS 'currentHandle',dt2.cqm_person_name AS 'cqms'
        ,t.handle_name AS 'handle',t.description,t.throughput
        FROM gongfu_ticket t
        LEFT JOIN app_user u ON t.user_id=u.id
        LEFT JOIN admin_user au ON t.user_id=au.id
        LEFT JOIN t_base_area a1 ON u.area_id=a1.id
        LEFT JOIN gongfu_device d ON t.device_no=d.device_no and d.data_valid_state=1
        LEFT JOIN gongfu_device_type dt1 ON dt1.parent_id=0 AND d.product_line=dt1.device_type
        LEFT JOIN gongfu_device_type dt2 ON dt2.parent_id=dt1.id AND  d.device_type=dt2.device_type
        LEFT JOIN dictionary_item di ON d.warranty_state=di.id
        LEFT JOIN ticket_follow tf ON t.id=tf.ticket_id AND tf.user_id=#{userId} AND tf.from=1
        LEFT JOIN admin_user auc ON t.cqm=auc.id
        LEFT JOIN admin_user auh ON t.current_handle=auh.id
        LEFT JOIN gongfu_device_part p ON t.component_id=p.id
        <include refid="adminSearchWhereCondition"/>
        ORDER BY t.state,t.id DESC
    </select>

    <select id="searchAllFromAdmin" resultType="com.nflg.mobilebroken.common.pojo.vo.AdminTicketVO">
        SELECT t.id,t.`no`,t.title,t.state,t.urgency,p.part_name AS 'component',t.question,t.reason
        ,a1.area_name AS 'areaName','' AS 'agentAreaName',d.customer_name AS 'customerName',d.agent_name AS 'agentName'
        ,IF(t.user_platform='admin',au.user_name,u.`name`) AS 'createBy',t.device_no AS 'deviceNo',t.use_time AS 'useTime'
        ,t.create_time AS 'createTime',t.solve_time AS 'completeTime',di.name AS 'warrantyStatusDesc',d.device_type AS 'deviceType'
        ,d.model_no AS 'equipmentModel',d.shipment_date AS 'shipmentDate',IF(tf.id IS NULL, false, true) AS 'followed'
        ,auc.user_name AS 'cqm',t.update_time AS 'closeTime',auh.user_name AS 'currentHandle',dt2.cqm_person_name AS 'cqms'
        ,t.handle_name AS 'handle',t.description,t.throughput
        FROM gongfu_ticket t
        LEFT JOIN app_user u ON t.user_id=u.id
        LEFT JOIN admin_user au ON t.user_id=au.id
        LEFT JOIN t_base_area a1 ON u.area_id=a1.id
        LEFT JOIN gongfu_device d ON t.device_no=d.device_no and d.data_valid_state=1
        LEFT JOIN gongfu_device_type dt1 ON dt1.parent_id=0 AND d.product_line=dt1.device_type
        LEFT JOIN gongfu_device_type dt2 ON dt2.parent_id=dt1.id AND d.device_type=dt2.device_type
        LEFT JOIN dictionary_item di ON d.warranty_state=di.id
        LEFT JOIN ticket_follow tf ON t.id=tf.ticket_id AND tf.user_id=#{userId} AND tf.from=1
        LEFT JOIN admin_user auc ON t.cqm=auc.id
        LEFT JOIN admin_user auh ON t.current_handle=auh.id
        LEFT JOIN gongfu_device_part p ON t.component_id=p.id
        <include refid="adminSearchWhereCondition"/>
        ORDER BY t.state,t.id DESC
    </select>

    <select id="searchFromAdminAndFollow" resultType="com.nflg.mobilebroken.common.pojo.vo.AdminTicketVO">
        SELECT t.id,t.`no`,t.title,t.state,t.urgency,p.part_name AS 'component',t.question,t.reason
        ,a1.area_name AS 'areaName','' AS 'agentAreaName',d.customer_name AS 'customerName',d.agent_name AS 'agentName'
        ,IF(t.user_platform='admin',au.user_name,u.`name`) AS 'createBy',t.device_no AS 'deviceNo',t.use_time AS 'useTime'
        ,t.create_time AS 'createTime',t.solve_time AS 'completeTime',di.name AS 'warrantyStatusDesc',d.device_type AS 'deviceType'
        ,d.model_no AS 'equipmentModel',d.shipment_date AS 'shipmentDate',true AS 'followed',auc.user_name AS 'cqm'
        ,t.update_time AS 'closeTime',auh.user_name AS 'currentHandle',dt2.cqm_person_name AS 'cqms'
        ,t.handle_name AS 'handle',t.description,t.throughput
        FROM gongfu_ticket t
        LEFT JOIN app_user u ON t.user_id=u.id
        LEFT JOIN admin_user au ON t.user_id=au.id
        LEFT JOIN t_base_area a1 ON u.area_id=a1.id
        INNER JOIN ticket_follow tf ON t.id=tf.ticket_id AND tf.user_id=#{userId} AND tf.from=1
        LEFT JOIN gongfu_device d ON t.device_no=d.device_no and d.data_valid_state=1
        LEFT JOIN gongfu_device_type dt1 ON dt1.parent_id=0 AND d.product_line=dt1.device_type
        LEFT JOIN gongfu_device_type dt2 ON dt2.parent_id=dt1.id AND d.device_type=dt2.device_type
        LEFT JOIN dictionary_item di ON d.warranty_state=di.id
        LEFT JOIN admin_user auc ON t.cqm=auc.id
        LEFT JOIN admin_user auh ON t.current_handle=auh.id
        LEFT JOIN gongfu_device_part p ON t.component_id=p.id
        <include refid="adminSearchWhereCondition"/>
        ORDER BY t.state,t.id DESC
    </select>

    <select id="searchAllFromAdminAndFollow" resultType="com.nflg.mobilebroken.common.pojo.vo.AdminTicketVO">
        SELECT t.id,t.`no`,t.title,t.state,t.urgency,p.part_name AS 'component',t.question,t.reason
        ,a1.area_name AS 'areaName','' AS 'agentAreaName',d.customer_name AS 'customerName',d.agent_name AS 'agentName'
        ,IF(t.user_platform='admin',au.user_name,u.`name`) AS 'createBy',t.device_no AS 'deviceNo',t.use_time AS 'useTime'
        ,t.create_time AS 'createTime',t.solve_time AS 'completeTime',di.name AS 'warrantyStatusDesc',true AS 'followed'
        ,auc.user_name AS 'cqm',t.update_time AS 'closeTime',auh.user_name AS 'currentHandle'
        ,dt2.cqm_person_name AS 'cqms',t.handle_name AS 'handle',t.description,t.throughput
        FROM gongfu_ticket t
        LEFT JOIN app_user u ON t.user_id=u.id
        LEFT JOIN admin_user au ON t.user_id=au.id
        LEFT JOIN t_base_area a1 ON u.area_id=a1.id
        INNER JOIN ticket_follow tf ON t.id=tf.ticket_id AND tf.user_id=#{userId} AND tf.from=1
        LEFT JOIN gongfu_device d ON t.device_no=d.device_no and d.data_valid_state=1
        LEFT JOIN gongfu_device_type dt1 ON dt1.parent_id=0 AND d.product_line=dt1.device_type
        LEFT JOIN gongfu_device_type dt2 ON dt2.parent_id=dt1.id AND d.device_type=dt2.device_type
        LEFT JOIN dictionary_item di ON d.warranty_state=di.id
        LEFT JOIN admin_user auc ON t.cqm=auc.id
        LEFT JOIN admin_user auh ON t.current_handle=auh.id
        LEFT JOIN gongfu_device_part p ON t.component_id=p.id
        <include refid="adminSearchWhereCondition"/>
        ORDER BY t.state,t.id DESC
    </select>

    <select id="getAdminFavorites" resultType="com.nflg.mobilebroken.common.pojo.vo.TicketVO">
        SELECT t.id, t.no, t.title
        FROM ticket_follow tf
        INNER JOIN gongfu_ticket t ON tf.ticket_id = t.id
        WHERE tf.`from` = 1
          AND tf.user_id = #{userId} AND tf.from=IF(#{from}='app',0,1)
          AND tf.favorites_id = #{favoritesId}
          and tf.ticket_type=1
        ORDER BY t.state,t.id DESC
    </select>

    <select id="searchByFavouritesId" resultType="com.nflg.mobilebroken.common.pojo.vo.AdminTicketVO">
        SELECT t.id,t.`no`,t.title,t.state,t.urgency,p.part_name AS 'component',t.question,t.reason
        ,a1.area_name AS 'areaName','' AS 'agentAreaName',d.customer_name AS 'customerName',d.agent_name AS 'agentName'
        ,IF(t.user_platform='admin',au.user_name,u.`name`) AS 'createBy',t.device_no AS 'deviceNo',t.use_time AS 'useTime'
        ,t.create_time AS 'createTime',t.solve_time AS 'completeTime',di.name AS 'warrantyStatusDesc',d.device_type AS 'deviceType'
        ,d.model_no AS 'equipmentModel',d.shipment_date AS 'shipmentDate',true AS 'followed',auc.user_name AS 'cqm'
        ,t.update_time AS 'closeTime',auh.user_name AS 'currentHandle',dt2.cqm_person_name AS 'cqms'
        ,t.handle_name AS 'handle',t.description,t.throughput
        FROM gongfu_ticket t
        LEFT JOIN app_user u ON t.user_id=u.id
        LEFT JOIN admin_user au ON t.user_id=au.id
        LEFT JOIN t_base_area a1 ON u.area_id=a1.id
        INNER JOIN ticket_follow tf ON t.id=tf.ticket_id AND tf.user_id=#{userId} AND tf.from=1
        <if test="favouritesId>0">
            AND tf.favorites_id=#{favouritesId}
        </if>
        LEFT JOIN gongfu_device d ON t.device_no=d.device_no and d.data_valid_state=1
        LEFT JOIN gongfu_device_type dt1 ON dt1.parent_id=0 AND d.product_line=dt1.device_type
        LEFT JOIN gongfu_device_type dt2 ON dt2.parent_id=dt1.id AND d.device_type=dt2.device_type
        LEFT JOIN dictionary_item di ON d.warranty_state=di.id
        LEFT JOIN admin_user auc ON t.cqm=auc.id
        LEFT JOIN admin_user auh ON t.current_handle=auh.id
        LEFT JOIN gongfu_device_part p ON t.component_id=p.id
        ORDER BY t.state,t.id DESC
    </select>

    <select id="getEquipmentFailureRanking" resultType="com.nflg.mobilebroken.common.pojo.vo.EquipmentFailureRankingVO">
        SELECT device_no,COUNT(1) num
        FROM gongfu_ticket
        WHERE state!=4 and create_time>=#{startDate} and create_time &lt; #{endDate}
        <if test="deviceNo!=null and deviceNo!=''">
            AND device_no = #{deviceNo}
        </if>
        GROUP BY device_no
        ORDER BY num DESC,device_no
        LIMIT #{num}
    </select>

    <select id="companyStatistics" resultType="com.nflg.mobilebroken.common.pojo.vo.CompanyStatisticsVO">
        SELECT d.agent_name as name,COUNT(1) as num
        FROM gongfu_ticket t
        INNER JOIN v_gongfu_device d ON t.device_no=d.device_no
        where t.create_time >= #{startDate} and t.create_time &lt; #{endDate}
        GROUP BY d.agent_name
        ORDER BY COUNT(1) DESC
        LIMIT #{num}
    </select>
</mapper>