diff --git a/nflg-mobilebroken-admin/src/main/java/com/nflg/mobilebroken/admin/controller/FileController.java b/nflg-mobilebroken-admin/src/main/java/com/nflg/mobilebroken/admin/controller/FileController.java
index 03201d01..637d3204 100644
--- a/nflg-mobilebroken-admin/src/main/java/com/nflg/mobilebroken/admin/controller/FileController.java
+++ b/nflg-mobilebroken-admin/src/main/java/com/nflg/mobilebroken/admin/controller/FileController.java
@@ -1,5 +1,7 @@
 package com.nflg.mobilebroken.admin.controller;
 
+import cn.hutool.core.collection.CollectionUtil;
+import cn.hutool.core.util.IdUtil;
 import cn.hutool.core.util.RandomUtil;
 import cn.hutool.core.util.StrUtil;
 import com.nflg.mobilebroken.admin.annotation.ApiMark;
@@ -8,11 +10,22 @@ import com.nflg.mobilebroken.common.exception.NflgException;
 import com.nflg.mobilebroken.common.pojo.ApiResult;
 import com.nflg.mobilebroken.common.pojo.PageData;
 import com.nflg.mobilebroken.common.pojo.request.FileSearchRequest;
+import com.nflg.mobilebroken.common.pojo.vo.FileUploadVO;
 import com.nflg.mobilebroken.common.pojo.vo.FileVO;
 import com.nflg.mobilebroken.common.util.AdminUserUtil;
+import com.nflg.mobilebroken.common.util.DateTimeUtil;
+import com.nflg.mobilebroken.common.util.VUtils;
 import com.nflg.mobilebroken.repository.entity.FileUploadRecord;
 import com.nflg.mobilebroken.repository.service.IFileUploadRecordService;
 import com.nflg.mobilebroken.starter.service.FileUploadService;
+import okhttp3.OkHttpClient;
+import okhttp3.Request;
+import okhttp3.Response;
+import org.apache.commons.io.FilenameUtils;
+import org.springframework.http.HttpHeaders;
+import org.springframework.http.MediaType;
+import org.springframework.http.ResponseEntity;
+import org.springframework.transaction.annotation.Transactional;
 import org.springframework.web.bind.annotation.*;
 import org.springframework.web.multipart.MultipartFile;
 
@@ -20,10 +33,18 @@ import javax.annotation.Resource;
 import javax.validation.Valid;
 import javax.validation.constraints.NotEmpty;
 import javax.validation.constraints.NotNull;
+import java.io.FileOutputStream;
+import java.io.IOException;
+import java.io.InputStream;
+import java.nio.file.Files;
+import java.nio.file.Path;
 import java.time.LocalDateTime;
 import java.time.format.DateTimeFormatter;
 import java.util.ArrayList;
 import java.util.List;
+import java.util.stream.Collectors;
+import java.util.zip.ZipEntry;
+import java.util.zip.ZipOutputStream;
 
 /**
  * 文件管理相关接口
@@ -34,6 +55,8 @@ import java.util.List;
 @RequestMapping("/file")
 public class FileController extends ControllerBase {
 
+    private final OkHttpClient client = new OkHttpClient();
+
     private static final DateTimeFormatter FORMATTER = DateTimeFormatter.ofPattern("yyyyMMdd");
 
     @Resource
@@ -51,23 +74,24 @@ public class FileController extends ControllerBase {
      */
     @PostMapping("uploadSingleFile")
     @ApiMark(moduleName = "文件管理", apiName = "上传单个文件")
-    public ApiResult<String> uploadSingleFile(@Valid @NotNull @RequestParam("file") MultipartFile file
+    public ApiResult<FileUploadVO> uploadSingleFile(@Valid @NotNull @RequestParam("file") MultipartFile file
             ,@Valid @NotNull @RequestParam("source") Byte source
             ,@Valid @NotNull @RequestParam("sourceId") Integer sourceId) {
         try {
-            String fileName=file.getOriginalFilename().substring(0,file.getOriginalFilename().lastIndexOf("."));
-            String fileType=file.getOriginalFilename().substring(file.getOriginalFilename().lastIndexOf("."));
-            String url=fileUploadService.upload(buildFilePath(fileName,fileType), file);
-            fileUploadRecordService.save(buildFileUploadRecord(source,sourceId,fileName,fileType,url));
-            return ApiResult.success(url);
+            String fileName=file.getOriginalFilename();
+            String fileType=getFileType(fileName);
+            String url=fileUploadService.upload(buildFilePath(fileType), file);
+            FileUploadRecord record=buildFileUploadRecord(source,sourceId,fileName,fileType,url);
+            fileUploadRecordService.save(record);
+            return ApiResult.success(new FileUploadVO(record.getId(),fileName,url));
         } catch (Exception ex) {
             throw new NflgException(STATE.BusinessError, "上传文件失败:" + ex.getMessage());
         }
     }
 
-    private String buildFilePath(String fileName, String fileType) {
+    private String buildFilePath(String fileType) {
         return StrUtil.format("admin/{}/{}/{}/{}{}", LocalDateTime.now().format(FORMATTER), AdminUserUtil.getUserId()
-                , RandomUtil.randomString(4), fileName, fileType);
+                , RandomUtil.randomString(4), IdUtil.fastUUID(), fileType);
     }
 
     /**
@@ -77,22 +101,22 @@ public class FileController extends ControllerBase {
      * @param sourceId 文件来源id 对应来源的数据id，比如工单id，代理商id，管理端账户id
      * @return 可访问的文件url列表
      */
+    @Transactional
     @PostMapping("uploadMultipleFiles")
     @ApiMark(moduleName = "文件管理", apiName = "上传多个文件")
-    public ApiResult<List<String>> uploadMultipleFiles(@Valid @RequestParam("files") @NotEmpty List<MultipartFile> files
+    public ApiResult<List<FileUploadVO>> uploadMultipleFiles(@Valid @RequestParam("files") @NotEmpty List<MultipartFile> files
             ,@Valid @NotNull @RequestParam("source") Byte source
             ,@Valid @NotNull @RequestParam("sourceId") Integer sourceId) {
         try {
-            List<String> list = new ArrayList<>();
-            List<FileUploadRecord> records = new ArrayList<>();
+            List<FileUploadVO> list = new ArrayList<>();
             for (MultipartFile file : files) {
-                String fileName=file.getOriginalFilename().substring(0,file.getOriginalFilename().lastIndexOf("."));
-                String fileType=file.getOriginalFilename().substring(file.getOriginalFilename().lastIndexOf("."));
-                String url=fileUploadService.upload(buildFilePath(fileName,fileType), file);
-                list.add(url);
-                records.add(buildFileUploadRecord(source,sourceId,fileName,fileType,url));
+                String fileName=file.getOriginalFilename();
+                String fileType=getFileType(fileName);
+                String url=fileUploadService.upload(buildFilePath(fileType), file);
+                FileUploadRecord record=buildFileUploadRecord(source,sourceId,fileName,fileType,url);
+                fileUploadRecordService.save(record);
+                list.add(new FileUploadVO(record.getId(),fileName,url));
             }
-            fileUploadRecordService.saveBatch(records);
             return ApiResult.success(list);
         } catch (Exception ex) {
             throw new NflgException(STATE.BusinessError, "上传文件失败:" + ex.getMessage());
@@ -105,21 +129,24 @@ public class FileController extends ControllerBase {
      * @return 可访问的文件url
      */
     @PostMapping("uploadSingleFile1")
-    public ApiResult<String> uploadSingleFile1(@Valid @NotNull @RequestParam("file") MultipartFile file) {
+    public ApiResult<FileUploadVO> uploadSingleFile1(@Valid @NotNull @RequestParam("file") MultipartFile file) {
         try {
-            String fileName=file.getOriginalFilename().substring(0,file.getOriginalFilename().lastIndexOf("."));
-            String fileType=file.getOriginalFilename().substring(file.getOriginalFilename().lastIndexOf("."));
-            String url=fileUploadService.upload(buildFilePath(fileName,fileType), file);
-            return ApiResult.success(url);
+            String fileName=file.getOriginalFilename();
+            String fileType=getFileType(fileName);
+            String url=fileUploadService.upload(buildFilePath(fileType), file);
+            return ApiResult.success(new FileUploadVO(0,fileName,url));
         }catch (Exception ex){
             throw new NflgException(STATE.BusinessError,"上传文件失败:"+ex.getMessage());
         }
     }
 
+    private String getFileType(String fileName){
+        return "."+FilenameUtils.getExtension(fileName);
+    }
 
     private FileUploadRecord buildFileUploadRecord(Byte source,Integer sourceId,String fileName,String fileType, String url){
         return new FileUploadRecord()
-                .setFileName(fileName)
+                .setFileName(FilenameUtils.getBaseName(fileName))
                 .setFileType(fileType)
                 .setFrom("admin")
                 .setCreateTime(LocalDateTime.now())
@@ -160,4 +187,45 @@ public class FileController extends ControllerBase {
     public ApiResult<List<String>> getFileTypes(){
         return ApiResult.success(fileUploadRecordService.getFileTypes());
     }
+
+    /**
+     * 文件压缩下载
+     *
+     * @param fileIds 文件id列表
+     */
+    @PostMapping("zipDownload")
+    public ResponseEntity<byte[]> zipDownload(@Valid @RequestParam @NotNull List<Integer> fileIds) throws IOException {
+        List<String> urls = fileUploadRecordService.listByIds(fileIds).stream().map(FileUploadRecord::getUrl).collect(Collectors.toList());
+        VUtils.trueThrowBusinessError(CollectionUtil.isEmpty(urls)).throwMessage("没有需要下载的文件");
+        Path tempZipFile = Files.createTempFile("files", ".zip");
+        try (FileOutputStream fos = new FileOutputStream(tempZipFile.toFile());
+             ZipOutputStream zos = new ZipOutputStream(fos)) {
+            for (String fileUrl : urls) {
+                Request request = new Request.Builder().url(fileUrl).build();
+                try (Response response = client.newCall(request).execute()) {
+                    if (response.isSuccessful() && response.body() != null) {
+                        String fileName = fileUrl.substring(fileUrl.lastIndexOf('/') + 1);
+                        ZipEntry zipEntry = new ZipEntry(fileName);
+                        zos.putNextEntry(zipEntry);
+                        // 使用流式处理将文件内容写入 ZIP 输出流
+                        InputStream inputStream = response.body().byteStream();
+                        byte[] buffer = new byte[1024];
+                        int length;
+                        while ((length = inputStream.read(buffer)) >= 0) {
+                            zos.write(buffer, 0, length);
+                        }
+                        zos.closeEntry();
+                    }
+                }
+            }
+        }
+        byte[] zipContent = Files.readAllBytes(tempZipFile);
+        Files.deleteIfExists(tempZipFile);
+        HttpHeaders headers = new HttpHeaders();
+        headers.add(HttpHeaders.CONTENT_DISPOSITION, "attachment; filename="+ DateTimeUtil.format(LocalDateTime.now(),"yyyyMMddHHmmss")+".zip");
+        return ResponseEntity.ok()
+                .headers(headers)
+                .contentType(MediaType.APPLICATION_OCTET_STREAM)
+                .body(zipContent);
+    }
 }
diff --git a/nflg-mobilebroken-cfs-app/src/main/java/com/nflg/mobilebroken/cfs/controller/FileController.java b/nflg-mobilebroken-cfs-app/src/main/java/com/nflg/mobilebroken/cfs/controller/FileController.java
index 07295809..3acefa58 100644
--- a/nflg-mobilebroken-cfs-app/src/main/java/com/nflg/mobilebroken/cfs/controller/FileController.java
+++ b/nflg-mobilebroken-cfs-app/src/main/java/com/nflg/mobilebroken/cfs/controller/FileController.java
@@ -1,14 +1,17 @@
 package com.nflg.mobilebroken.cfs.controller;
 
+import cn.hutool.core.util.IdUtil;
 import cn.hutool.core.util.RandomUtil;
 import cn.hutool.core.util.StrUtil;
 import com.nflg.mobilebroken.common.constant.STATE;
 import com.nflg.mobilebroken.common.exception.NflgException;
 import com.nflg.mobilebroken.common.pojo.ApiResult;
+import com.nflg.mobilebroken.common.pojo.vo.FileUploadVO;
 import com.nflg.mobilebroken.common.util.AppUserUtil;
 import com.nflg.mobilebroken.repository.entity.FileUploadRecord;
 import com.nflg.mobilebroken.repository.service.IFileUploadRecordService;
 import com.nflg.mobilebroken.starter.service.FileUploadService;
+import org.apache.commons.io.FilenameUtils;
 import org.springframework.web.bind.annotation.PostMapping;
 import org.springframework.web.bind.annotation.RequestMapping;
 import org.springframework.web.bind.annotation.RequestParam;
@@ -49,23 +52,24 @@ public class FileController extends ControllerBase {
      * @return 可访问的文件url
      */
     @PostMapping("uploadSingleFile")
-    public ApiResult<String> uploadSingleFile(@Valid @NotNull @RequestParam("file") MultipartFile file
+    public ApiResult<FileUploadVO> uploadSingleFile(@Valid @NotNull @RequestParam("file") MultipartFile file
             ,@Valid @NotNull @RequestParam("source") Byte source
             ,@Valid @NotNull @RequestParam("sourceId") Integer sourceId) {
         try {
-            String fileName=file.getOriginalFilename().substring(0,file.getOriginalFilename().lastIndexOf("."));
-            String fileType=file.getOriginalFilename().substring(file.getOriginalFilename().lastIndexOf("."));
-            String url=fileUploadService.upload(buildFilePath(fileName,fileType), file);
-            fileUploadRecordService.save(buildFileUploadRecord(source,sourceId,fileName,fileType,url));
-            return ApiResult.success(url);
+            String fileName=file.getOriginalFilename();
+            String fileType=getFileType(fileName);
+            String url=fileUploadService.upload(buildFilePath(fileType), file);
+            FileUploadRecord record=buildFileUploadRecord(source,sourceId,fileName,fileType,url);
+            fileUploadRecordService.save(record);
+            return ApiResult.success(new FileUploadVO(record.getId(),fileName,url));
         }catch (Exception ex){
             throw new NflgException(STATE.BusinessError,"上传文件失败:"+ex.getMessage());
         }
     }
 
-    private String buildFilePath(String fileName,String fileType) {
+    private String buildFilePath(String fileType) {
         return StrUtil.format("cfs/{}/{}/{}/{}{}", LocalDateTime.now().format(FORMATTER), AppUserUtil.getUserId()
-                , RandomUtil.randomString(4), fileName,fileType);
+                , RandomUtil.randomString(4), IdUtil.fastUUID(),fileType);
     }
 
     /**
@@ -76,20 +80,19 @@ public class FileController extends ControllerBase {
      * @return 可访问的文件url列表
      */
     @PostMapping("uploadMultipleFiles")
-    public ApiResult<List<String>> uploadMultipleFiles(@Valid @RequestParam("files") @NotEmpty List<MultipartFile> files
+    public ApiResult<List<FileUploadVO>> uploadMultipleFiles(@Valid @RequestParam("files") @NotEmpty List<MultipartFile> files
             ,@Valid @NotNull @RequestParam("source") Byte source
             ,@Valid @NotNull @RequestParam("sourceId") Integer sourceId) {
         try {
-            List<String> list = new ArrayList<>();
-            List<FileUploadRecord> records = new ArrayList<>();
+            List<FileUploadVO> list = new ArrayList<>();
             for (MultipartFile file : files) {
-                String fileName=file.getOriginalFilename().substring(0,file.getOriginalFilename().lastIndexOf("."));
-                String fileType=file.getOriginalFilename().substring(file.getOriginalFilename().lastIndexOf("."));
-                String url=fileUploadService.upload(buildFilePath(fileName,fileType), file);
-                list.add(url);
-                records.add(buildFileUploadRecord(source,sourceId,fileName,fileType,url));
+                String fileName=file.getOriginalFilename();
+                String fileType=getFileType(fileName);
+                String url=fileUploadService.upload(buildFilePath(fileType), file);
+                FileUploadRecord record=buildFileUploadRecord(source,sourceId,fileName,fileType,url);
+                fileUploadRecordService.save(record);
+                list.add(new FileUploadVO(record.getId(),fileName,url));
             }
-            fileUploadRecordService.saveBatch(records);
             return ApiResult.success(list);
         } catch (Exception ex) {
             throw new NflgException(STATE.BusinessError, "上传文件失败:" + ex.getMessage());
@@ -102,17 +105,21 @@ public class FileController extends ControllerBase {
      * @return 可访问的文件url
      */
     @PostMapping("uploadSingleFile1")
-    public ApiResult<String> uploadSingleFile1(@Valid @NotNull @RequestParam("file") MultipartFile file) {
+    public ApiResult<FileUploadVO> uploadSingleFile1(@Valid @NotNull @RequestParam("file") MultipartFile file) {
         try {
-            String fileName=file.getOriginalFilename().substring(0,file.getOriginalFilename().lastIndexOf("."));
-            String fileType=file.getOriginalFilename().substring(file.getOriginalFilename().lastIndexOf("."));
-            String url=fileUploadService.upload(buildFilePath(fileName,fileType), file);
-            return ApiResult.success(url);
+            String fileName=file.getOriginalFilename();
+            String fileType=getFileType(fileName);
+            String url=fileUploadService.upload(buildFilePath(fileType), file);
+            return ApiResult.success(new FileUploadVO(0,fileName,url));
         }catch (Exception ex){
             throw new NflgException(STATE.BusinessError,"上传文件失败:"+ex.getMessage());
         }
     }
 
+    private String getFileType(String fileName){
+        return "."+FilenameUtils.getExtension(fileName);
+    }
+
     private FileUploadRecord buildFileUploadRecord(Byte source,Integer sourceId,String fileName,String fileType,String url){
         return new FileUploadRecord()
                 .setFileName(fileName)
diff --git a/nflg-mobilebroken-cfs-app/src/main/java/com/nflg/mobilebroken/cfs/controller/TiketController.java b/nflg-mobilebroken-cfs-app/src/main/java/com/nflg/mobilebroken/cfs/controller/TiketController.java
index 0e24910b..2e985517 100644
--- a/nflg-mobilebroken-cfs-app/src/main/java/com/nflg/mobilebroken/cfs/controller/TiketController.java
+++ b/nflg-mobilebroken-cfs-app/src/main/java/com/nflg/mobilebroken/cfs/controller/TiketController.java
@@ -6,7 +6,6 @@ import cn.hutool.core.util.StrUtil;
 import com.baomidou.mybatisplus.core.metadata.IPage;
 import com.nflg.mobilebroken.cfs.publisher.TicketEventPublisher;
 import com.nflg.mobilebroken.cfs.service.SsePushService;
-import com.nflg.mobilebroken.common.constant.Constant;
 import com.nflg.mobilebroken.common.constant.TicketState;
 import com.nflg.mobilebroken.common.pojo.ApiResult;
 import com.nflg.mobilebroken.common.pojo.PageData;
@@ -84,6 +83,9 @@ public class TiketController extends ControllerBase {
     @Resource
     private RedisTemplate<String, String> redisTemplate;
 
+    @Resource
+    private ITBasePartService partService;
+
     /**
      * 搜索设备
      * @param request 搜索条件
@@ -110,12 +112,7 @@ public class TiketController extends ControllerBase {
      **/
     @GetMapping("getAllDeviceComponents")
     public ApiResult<List<String>> getAllDeviceComponents() {
-        return ApiResult.success(
-                dictionaryItemTranslateService.getAllByDictionaryCode(Constant.DICTIONARY_ITEM_DEVICECOMPONENT, MultilingualUtil.getLanguage())
-                        .stream()
-                        .map(DictionaryItemTranslateVO::getValue)
-                        .collect(Collectors.toList())
-        );
+        return ApiResult.success(partService.lambdaQuery().select(TBasePart::getPartName).eq(TBasePart::getEnable, true).list().stream().map(TBasePart::getPartName).collect(Collectors.toList()));
     }
 
     /**
diff --git a/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/constant/Constant.java b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/constant/Constant.java
index ba217841..422c0049 100644
--- a/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/constant/Constant.java
+++ b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/constant/Constant.java
@@ -14,8 +14,6 @@ public class Constant {
 
     public static final String DICTIONARY_TYPE_TITLE_CQM = "YDP-007";
 
-    public static final String DICTIONARY_ITEM_DEVICECOMPONENT = "modelComponents";
-
     public static final String REDIS_KEY_USER_UPDATE_KAPTCHA_APP = "app:kaptcha:user:update:{}";
 
     public static final String REDIS_KEY_USER_UPDATE_KAPTCHA_ADMIN = "admin:kaptcha:user:update:{}";
diff --git a/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/dto/ChatMessageDTO.java b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/dto/ChatMessageDTO.java
index 3715546a..1597608c 100644
--- a/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/dto/ChatMessageDTO.java
+++ b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/dto/ChatMessageDTO.java
@@ -1,6 +1,7 @@
 package com.nflg.mobilebroken.common.pojo.dto;
 
 import com.fasterxml.jackson.annotation.JsonIgnore;
+import com.nflg.mobilebroken.common.pojo.vo.FileUploadVO;
 import lombok.Data;
 import lombok.experimental.Accessors;
 
@@ -29,10 +30,10 @@ public class ChatMessageDTO {
     private String content;
 
     // 附件列表
-    private List<String> attachments;
+    private List<FileUploadVO> attachments;
 
     //图片列表
-    private List<String> images;
+    private List<FileUploadVO> images;
 
     // 创建时间
     private Instant createTime;
diff --git a/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/request/AddChatMessageRequest.java b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/request/AddChatMessageRequest.java
index caa8ef6b..5df56477 100644
--- a/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/request/AddChatMessageRequest.java
+++ b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/request/AddChatMessageRequest.java
@@ -1,5 +1,6 @@
 package com.nflg.mobilebroken.common.pojo.request;
 
+import com.nflg.mobilebroken.common.pojo.vo.FileUploadVO;
 import lombok.Data;
 
 import javax.validation.constraints.NotNull;
@@ -16,10 +17,10 @@ public class AddChatMessageRequest {
     private String content;
 
     //附件列表
-    private List<String> attachments;
+    private List<FileUploadVO> attachments;
 
     //图片列表
-    private List<String> images;
+    private List<FileUploadVO> images;
 
     // 引用的消息
     private String quoteId;
diff --git a/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/request/TicketAddRequest.java b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/request/TicketAddRequest.java
index 3ab450c5..858b0a28 100644
--- a/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/request/TicketAddRequest.java
+++ b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/request/TicketAddRequest.java
@@ -29,10 +29,10 @@ public class TicketAddRequest {
     @Size(max = 500, message = "描述长度不能超过500")
     private String description;
 
-    //图片
+    //图片列表
     private List<String> images;
 
-    //附件
+    //附件列表
     private List<String> attachments;
 
     //设备地址
diff --git a/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/vo/AdminTicketVO.java b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/vo/AdminTicketVO.java
index 5b4b0106..128feb83 100644
--- a/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/vo/AdminTicketVO.java
+++ b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/vo/AdminTicketVO.java
@@ -201,11 +201,11 @@ public class AdminTicketVO {
     private Long processingTime;
 
     public Long getProcessingTime() {
-        if (TicketState.Processing.getState().compareTo(state)>=0){
-            return ChronoUnit.DAYS.between(createTime.toLocalDate(),LocalDateTime.now().toLocalDate())+1;
+        if (TicketState.Processing.getState().compareTo(state) >= 0) {
+            return ChronoUnit.DAYS.between(createTime.toLocalDate(), LocalDateTime.now().toLocalDate()) + 1;
         }
-        if (TicketState.Closed.getState().compareTo(state)>=0) {
-            return ChronoUnit.DAYS.between(completeTime, LocalDateTime.now()) + 1;
+        if (TicketState.Closed.getState().compareTo(state) >= 0) {
+            return ChronoUnit.DAYS.between(createTime.toLocalDate(), completeTime.toLocalDate()) + 1;
         }
         return null;
     }
diff --git a/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/vo/ChatMessageVO.java b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/vo/ChatMessageVO.java
index 6e051321..4377de8f 100644
--- a/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/vo/ChatMessageVO.java
+++ b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/vo/ChatMessageVO.java
@@ -27,10 +27,10 @@ public class ChatMessageVO {
     private String content;
 
     // 附件列表
-    private List<String> attachments;
+    private List<FileUploadVO> attachments;
 
     //图片列表
-    private List<String> images;
+    private List<FileUploadVO> images;
 
     // 创建时间
     private String createTime;
diff --git a/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/vo/FileUploadVO.java b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/vo/FileUploadVO.java
new file mode 100644
index 00000000..a420aad2
--- /dev/null
+++ b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/pojo/vo/FileUploadVO.java
@@ -0,0 +1,26 @@
+package com.nflg.mobilebroken.common.pojo.vo;
+
+import lombok.AllArgsConstructor;
+import lombok.Data;
+import lombok.experimental.Accessors;
+
+@Data
+@Accessors(chain = true)
+@AllArgsConstructor
+public class FileUploadVO {
+
+    /**
+     * 文件id
+     */
+    private Integer id;
+
+    /**
+     * 显示名称
+     */
+    private String fileName;
+
+    /**
+     * url路径
+     */
+    private String url;
+}
diff --git a/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/util/DateTimeUtil.java b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/util/DateTimeUtil.java
index acb31ac0..f057bb27 100644
--- a/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/util/DateTimeUtil.java
+++ b/nflg-mobilebroken-common/src/main/java/com/nflg/mobilebroken/common/util/DateTimeUtil.java
@@ -20,6 +20,13 @@ public class DateTimeUtil {
         return dateTime.format(FORMATTER);
     }
 
+    public static String format(LocalDateTime dateTime,String pattern){
+        if (Objects.isNull(dateTime)){
+            return "";
+        }
+        return dateTime.format(DateTimeFormatter.ofPattern(pattern));
+    }
+
     public static LocalDate asSystemDate(LocalDate date){
         if (Objects.isNull(date)){
             return null;
diff --git a/nflg-mobilebroken-repository/src/main/java/com/nflg/mobilebroken/repository/service/impl/AppUserServiceImpl.java b/nflg-mobilebroken-repository/src/main/java/com/nflg/mobilebroken/repository/service/impl/AppUserServiceImpl.java
index b2a2e4a2..e8e51adc 100644
--- a/nflg-mobilebroken-repository/src/main/java/com/nflg/mobilebroken/repository/service/impl/AppUserServiceImpl.java
+++ b/nflg-mobilebroken-repository/src/main/java/com/nflg/mobilebroken/repository/service/impl/AppUserServiceImpl.java
@@ -336,6 +336,7 @@ public class AppUserServiceImpl extends ServiceImpl<AppUserMapper, AppUser> impl
                 String areaName=StrUtil.join(",",customers.stream().map(TBaseCustomer::getAreaName).flatMap(name->StrUtil.split(name, ",").stream()).collect(Collectors.toSet()));
                 primary=new AppUserForAdminVO()
                         .setPrimary(true)
+                        .setLoginName(appUser.getLoginName())
                         .setUserName(appUser.getName())
                         .setAvatar(appUser.getAvatar())
                         .setUserState(appUser.getState())
diff --git a/nflg-mobilebroken-repository/src/main/java/com/nflg/mobilebroken/repository/service/impl/TicketServiceImpl.java b/nflg-mobilebroken-repository/src/main/java/com/nflg/mobilebroken/repository/service/impl/TicketServiceImpl.java
index 36251108..b03cc325 100644
--- a/nflg-mobilebroken-repository/src/main/java/com/nflg/mobilebroken/repository/service/impl/TicketServiceImpl.java
+++ b/nflg-mobilebroken-repository/src/main/java/com/nflg/mobilebroken/repository/service/impl/TicketServiceImpl.java
@@ -20,10 +20,14 @@ import com.nflg.mobilebroken.repository.entity.*;
 import com.nflg.mobilebroken.repository.mapper.TicketMapper;
 import com.nflg.mobilebroken.repository.service.*;
 import org.springframework.stereotype.Service;
+import org.springframework.transaction.annotation.Transactional;
 
 import javax.annotation.Resource;
 import java.time.LocalDateTime;
-import java.util.*;
+import java.util.ArrayList;
+import java.util.Collections;
+import java.util.List;
+import java.util.Objects;
 import java.util.stream.Collectors;
 
 /**
@@ -55,6 +59,7 @@ public class TicketServiceImpl extends ServiceImpl<TicketMapper, Ticket> impleme
     @Resource
     private ITicketSolutionService ticketSolutionService;
 
+    @Transactional
     @Override
     public Ticket add(TicketAddRequest request, Integer userId) {
         Ticket lastTicket=lambdaQuery()
@@ -77,26 +82,40 @@ public class TicketServiceImpl extends ServiceImpl<TicketMapper, Ticket> impleme
                 .setUserId(userId)
                 .setCreateTime(LocalDateTime.now());
         save(ticket);
-        Collection<String> files=CollectionUtil.addAll(request.getImages(),request.getAttachments());
-        if (CollectionUtil.isNotEmpty(files)){
-            List<FileUploadRecord> fileUploadRecords=new ArrayList<>();
-            for (String url : files) {
-                String fileName=url.substring(url.lastIndexOf("/")+1);
-                String pre=fileName.substring(0,fileName.lastIndexOf("."));
-                String end=fileName.substring(fileName.lastIndexOf("."));
-                FileUploadRecord fileUploadRecord = new FileUploadRecord()
-                        .setFrom("app")
-                        .setUrl(url)
-                        .setFileName(pre)
-                        .setFileType(end)
-                        .setSource((byte) 0)
-                        .setSourceId(ticket.getId())
-                        .setCreateBy(AppUserUtil.getUserName())
-                        .setCreateTime(LocalDateTime.now());
-                fileUploadRecords.add(fileUploadRecord);
+//        Collection<String> files=CollectionUtil.addAll(request.getImages(),request.getAttachments());
+        List<FileUploadRecord> imagesRecords = new ArrayList<>();
+        if (CollectionUtil.isNotEmpty(request.getImages())) {
+            for (String url : request.getImages()) {
+                FileUploadRecord record = fileUploadRecordService.lambdaQuery()
+                        .eq(FileUploadRecord::getSource, (byte) 0)
+                        .eq(FileUploadRecord::getSourceId, 0)
+                        .eq(FileUploadRecord::getUrl, url)
+                        .one();
+                VUtils.trueThrowBusinessError(Objects.isNull(record)).throwMessage("未找到图片上传记录:" + url);
+                record.setSourceId(ticket.getId());
+                imagesRecords.add(record);
             }
-            fileUploadRecordService.saveBatch(fileUploadRecords);
+            fileUploadRecordService.updateBatchById(imagesRecords);
         }
+        List<FileUploadRecord> attachmentsRecords = new ArrayList<>();
+        if (CollectionUtil.isNotEmpty(request.getAttachments())) {
+            for (String url : request.getAttachments()) {
+                FileUploadRecord record = fileUploadRecordService.lambdaQuery()
+                        .eq(FileUploadRecord::getSource, (byte) 0)
+                        .eq(FileUploadRecord::getSourceId, 0)
+                        .eq(FileUploadRecord::getUrl, url)
+                        .one();
+                VUtils.trueThrowBusinessError(Objects.isNull(record)).throwMessage("未找到附件上传记录:" + url);
+                record.setSourceId(ticket.getId());
+                attachmentsRecords.add(record);
+            }
+            fileUploadRecordService.updateBatchById(attachmentsRecords);
+        }
+        lambdaUpdate()
+                .set(CollectionUtil.isNotEmpty(imagesRecords),Ticket::getImages, imagesRecords.stream().map(FileUploadRecord::getId).collect(Collectors.toList()))
+                .set(CollectionUtil.isNotEmpty(attachmentsRecords),Ticket::getAttachments, attachmentsRecords.stream().map(FileUploadRecord::getId).collect(Collectors.toList()))
+                .eq(Ticket::getId, ticket.getId())
+                .update();
         return ticket;
     }
 
@@ -295,6 +314,7 @@ public class TicketServiceImpl extends ServiceImpl<TicketMapper, Ticket> impleme
         VUtils.trueThrowBusinessError(Byte.compare(ticket.getState(), TicketState.ProcessingCompleted.getState())>0)
                 .throwMessage("当前工单状态不允许重新打开");
         ticket.setState(TicketState.Processing.getState());
+        ticket.setSolveTime(null);
         ticket.setUpdateTime(LocalDateTime.now());
         updateById(ticket);
         return ticket;
@@ -350,6 +370,7 @@ public class TicketServiceImpl extends ServiceImpl<TicketMapper, Ticket> impleme
         VUtils.trueThrowBusinessError(tickerMangagers.stream().noneMatch(uid -> Objects.equals(uid, AdminUserUtil.getUserId())))
                 .throwMessage("你无权驳回工单");
         ticket.setState(TicketState.Processing.getState());
+        ticket.setSolveTime(null);
         ticket.setUpdateTime(LocalDateTime.now());
         updateById(ticket);
         return ticket;